Portfolio

Part-Time Receptionist/Clerk

JOB SUMMARY:

Under direction of the Department Head, responsible for answering multi-line telephone console, acts as public receptionist, and does other work as required.

ESSENTIAL JOB FUNCTIONS:

Answers telephone calls on a multi-line telephone console, receives visitors, answers questions, and directs them as appropriate; provides information on public events; communicates effectively and courteously with the public and other City employees; uses tact and diplomacy to handle irate callers in a professional manner; make effective decisions without constant supervision; prioritize heavy workload effectively; interact effectively with city council, city department heads and other city employees; legibly hand write telephone and verbal messages; screen calls; arrange and schedule various in-house and outside meetings; prepare correspondence; prepare various completed reports; operate personal computer, typewriter, and other office machines such as calculator, fax; type forms, charts, statements, letters, various legal documents as required; search files, assemble information; post a variety of information from standardized media to various types of records; arrange, index, and file cards, letters, documents; data entry (municipal court citations); accept and receipt monies; maintain inventory and replenish office supplies; radio dispatch; file and retrieve from four drawer file cabinets; lift and carry 10 pounds of supplies or working materials; sit for extended periods of time while doing word processing
EXPERIENCE, TRAINING, KNOWLEDGE, AND SKILLS:

One year general clerical experience in telephone receptionist work including meeting the public, good diction, enunciation, and voice modulation; use tact and diplomacy; neat appearance required.