Under direct supervision of the Communication Supervisor; perform a full range of radio and telephone operational duties in this 24-hour facility. Dispatchers are required to process and prioritize incoming calls for police, fire and EMS if applicable.
ESSENTIAL JOB FUNCTIONS:
Receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units. Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent date. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
OTHER JOB FUNCTIONS:
Assist individuals with mobility impairments when appropriate; assist person with disabilities onto bed or stretcher; assist in carrying firefighting equipment, victim rescue, firefighting when needed; assist in capturing, destroying animals when appropriate; assist in delivering babies when needed; fuel, service, clean, and wash police vehicle; assist in setting up training equipment, e.g. firing range, driving course, etc. Provide services to the general public when emergency conditions warrant it, either in preparation for, or as a reaction to, one or more disastrous events such as: a civil disturbance, hurricane, tornado, earthquake, flood, ice storm, fire, chemical accident including a hazardous material spill, possible public exposure to hazardous conditions, or other disasters which threaten the safety of the citizens.
REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSES:
High School diploma; GED is acceptable if augmented with 60 college credit hours. College degree preferred. Valid State of Texas Class C Driver’s License and good driving record.
EXPERIENCE, TRAINING, KNOWLEDGE, AND SKILLS:
Two years experience; aptitude for dispatcher work; ability to think clearly and act effectively in emergency situations, making sound and logical decisions quickly; good prioritizing and problem solving abilities.